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Contact Info

Schuetzen Black Powder
7650 US Hwy. 287, #100
Arlington, Texas 76001

Telephone: 817-704-4261
Fax: 817-478-8891

Newsletter

Privacy and Terms


YOUR PERSONAL INFORMATION: WHAT WE COLLECT, AND HOW WE USE IT

We do not collect personal information about you when you visit our website unless you choose to provide that information to us. If you do nothing during your visit but browse through our website, read pages, or download information, the web server will automatically gather and store certain information about your visit. This information does not identify you personally. We may use such information or any information you do provide to monitor our website’s performance, and to make improvements where necessary.

Information Stored Automatically By default, all web server log files capture Internet Provider (IP) addresses. We may use your IP address internally to help diagnose problems with our server, administer our website and to monitor network traffic to identify unauthorised attempts to upload or change information, or cause damage.

A cookie is a small amount of information sent from a web server to your computer. We use cookies when someone logs onto our website to maintain that login, to retain login information (if requested) and for the maintenance of our shopping cart service. Any activity you engage in while you are at the Schuetzen Black Powder website may be tracked. We do not use cookies to track your Internet activity before you enter or after you leave our website.

The Information You Provide If you are a registered user, you are required to provide your email address and password when you login to our website.

If you belong to a subscription program or any other program under Schuetzen Black Powder, we may ask for information which identifies you as a program member.

When you place an online order, you will be required to provide your name, email address, mailing address, contact number, payment card details and/or other information (e.g. special delivery instructions). We may share selected information with our agents, sub-contractors (e.g. shipping company) and/or third parties (e.g. the issuer of your payment card) for the sole purpose of delivering the product(s) you requested or processing your payment.

When you participate in any contest or promotion, we may ask for your name, address, email address and/or other information so we can administer the contest/promotion and notify winners.

If you choose to provide us with personal information by sending an email to Schuetzen Black Powder, or by filling out a form with your personal information and submitting it through our website, we may use that information to provide the information, service(s) and/or product(s) you have requested.

We do not collect personal information for other purposes. The information you provide is not released to any third party for commercial marketing and gains or otherwise, without your permission except where required by law to do so (such as in the investigation of fraud or other inappropriate activity).

EMAILS FROM Schuetzen Black Powder

Schuetzen Black Powder has found that attractive, graphics-rich emails are a quick and effective way to inform our registered users and subscribers of new resources, clearance and sale items. We maintain an opt-out, user-customizable subscription database of users who have requested to receive these emails. Every email provides an option for you to unsubscribe to such information.

SHIPPING AND HANDLING

Free shipping is available on all orders of $100 and above. All other orders will be charged. Shipping is handled by FEDEX, UPS or USPS. Most products arrive within 3-5 business days, once the order is processed. We can not deliver to a P.O. Box.

Orders outside of the mainland US may take longer to arrive and be subject to an additional charge. Rush shipping is available at an additional charge.

RETURNS

If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork.

*In order to keep our prices low, we are unable to accept returns on discounted merchandise. However, sometimes a store credit can be given. Please contact a Customer Service Specialist for more information.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Specialist within 3 days of delivery at Sales@schuetzenpowder.com  Please supply the Specialist with your order number, and item number. The Specialist will also need your e-mail address and phone number.

Refunds and Credits

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

SECURITY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Unauthorized attempts to upload information to or change information on our website are strictly prohibited and may be punishable by law.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. Schuetzen Black Powder is not responsible for the privacy policies or the content of these other websites. Should you choose to follow a link to another website, you are subject to its privacy policy.

VARIATION

Schuetzen Black Powder may amend this Privacy Policy from time to time. We encourage you to visit our website regularly to stay updated of these changes